Dasar privasi

Privacy Policy：

Last Updated: 30 JUN 2025

At Dora Mill Online Trading Sdn Bhd ("Dora Mill", "we", "our", or "us"), we are committed to respecting and protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with us through our website www.doramill.com (the “Site”), social media, or any of our related services (the “Services”).

We are bound by and comply with the Personal Data Protection Act 2010 (PDPA) of Malaysia and applicable data protection regulations.

 

 

1. What This Policy Covers

This policy applies to all individuals whose personal data is collected by Dora Mill, including customers, visitors to our Site, subscribers to our promotions, and those who engage with us through marketing campaigns or customer service.

By accessing or using our Services, you confirm that you have read, understood, and agreed to the practices described in this Policy.

 

 

2. Types of Information We Collect

Depending on how you interact with Dora Mill, we may collect the following types of personal data:

Information You Provide

· Name, phone number, and email address

· Shipping and billing address

· Order details and transaction history

· Account login details (if applicable)

· Feedback, product reviews, or responses to surveys

· Enquiries or support messages

Information Collected Automatically

When you visit our Site, we may collect certain data using cookies and similar technologies:

· IP address and device information

· Browser type and usage patterns

· Pages visited, time spent, and referring website

· Error logs and performance data

Information from Other Sources

We may also receive personal data from:

· Payment processors (e.g. checkout confirmations)

· Delivery partners (e.g. courier tracking status)

· Marketing platforms (e.g. Meta, Google Ads)

· Referral or loyalty programs (if joined)

 

 

3. Why We Collect Your Information

We collect and use your data to support a smooth and secure shopping experience. This includes:

· Fulfilling orders and arranging deliveries

· Providing updates related to your purchases or inquiries

· Managing your profile and order history

· Improving our website performance and product offerings

· Sending promotional offers, only with your consent

· Preventing fraud and ensuring transaction security

· Responding to customer feedback and support requests

· Complying with applicable legal and regulatory requirements

We do not sell your personal data.

 

 

4. Use of Cookies

Cookies help us understand how you interact with our website so we can offer a more personalized experience. They also support functions like remembering items in your cart or maintaining login sessions.

You may choose to disable cookies via your browser settings. However, this may affect the functionality of some features on our Site.

 

 

5. Who We Share Your Data With

Your personal data may be shared with trusted third parties when necessary to deliver our Services:

· Payment gateways (e.g. for order completion)

· Courier partners (for delivery and logistics)

· Technology providers (e.g. website hosting, analytics)

· Marketing service providers (e.g. email delivery, ads)

· Legal or regulatory authorities (only when required by law)

These third parties are required to handle your data securely and are not permitted to use it for any unrelated purposes.

 

 

6. How We Protect Your Information

We implement reasonable technical and organizational safeguards to protect your personal data against unauthorized access, alteration, or loss. These include:

· Secure socket layer (SSL) encryption for online transactions

· Access restrictions for internal systems

· Regular monitoring and updates of system security

While we strive to protect your data, no system is 100% secure. Please use strong passwords and avoid sharing your login credentials.

 

 

7. Data Retention

We keep your personal data only as long as needed to fulfill the purposes outlined in this Policy, or as required by legal and regulatory obligations (e.g. tax laws or fraud investigations). Once no longer necessary, we will delete or anonymize your data securely.

 

 

8. Your Rights

Under Malaysian data protection laws, you may have the right to:

· Request access to your personal data

· Request correction of inaccurate or outdated data

· Withdraw consent for certain uses (e.g. marketing emails)

· Limit how we use your personal data

· Request deletion (where applicable by law)

To exercise any of these rights, please contact us at the email address below. We may need to verify your identity before processing your request.

 

 

9. Children’s Privacy

Our products and services are intended for general audiences and not directed at children under 13. We do not knowingly collect data from children. If you believe a child has submitted personal data to us, please contact us so we can take appropriate action.

 

 

10. External Links

Our Site may include links to external websites. These websites operate independently and are not governed by this Policy. We encourage you to review their privacy policies before interacting with them. Dora Mill is not responsible for their content, data practices, or security.

 

 

11. International Transfers

We may store or process your information on servers located outside Malaysia, such as in cloud services or platforms based in other countries. In doing so, we take steps to ensure your data remains protected and treated in line with applicable regulations.

 

 

12. How to Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how your data is handled, you may reach us via:

Dora Mill Online Trading Sdn Bhd
Tel : +60 174707131

Email : cs.doramill@gmail.com
Address:
10, Jalan PP 16/4, Perdana Industrial Park,
Taman Putra Perdana, 47130 Puchong, Selangor, Malaysia.