FAQ

Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this number to track your parcel on the courier’s official website (e.g., J&T, Ninja Van).
*Tracking updates may take 1-2 days to sync. Thank you for your patience!*

Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately. If the order has already been shipped, changes or cancellations may not be possible.

Your order will be shipped within 2-5 working days. You'll receive a notification once it's dispatched. Thanks for your patience!

We’re sorry to hear that! Sometimes items may be shipped in separate parcels, especially during high volume periods. If any part of your order is missing, please contact our customer service team with your order number, and we’ll assist you as quickly as possible.

Shipping costs vary depending on your location and the weight/size of your order. The exact shipping fee will be automatically calculated and displayed at checkout page once you enter your delivery address.

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

We currently offer international shipping to Singapore, with shipping fees and estimated delivery times displayed at checkout. While Singapore is our only supported destination at the moment, we’re actively working on expanding to more countries and regions, including Indonesia and Thailand. Stay tuned for future updates as we continue to grow our international delivery coverage.

We ship using EasyParcel, a platform that partners with multiple courier services. The assigned courier will depend on your delivery address and location.

Delivery time varies depending on your location and shipping method: Domestic orders (Malaysia)

West Malaysia: 2-5 business days (standard)
East Malaysia: 5-10 business days (standard)

International orders
Singapore: 5-14 business days
Indonesia: 7-14 business days
Thailand: 7-14 business days

Important Notes:
All timeframes include buffer days, may extend during holidays
*International customs clearance may add 3-5 extra business days*
*Remote areas may require additional 2-3 business days*

You may track real-time delivery status in "My Orders" page. International customers are advised to plan purchases in advance!

We’re truly sorry if your parcel has not arrived as expected. We understand how frustrating this can be, and we’re here to assist you.
All orders are delivered through third-party courier services, and in some cases, unexpected delays or delivery issues may occur. If you suspect your parcel is lost, we recommend checking the latest tracking update and contacting the courier directly for the fastest response.
Alternatively, you may reach out to us with your order number and details. While we may have limited access to the courier’s internal processes, we will help follow up and keep you updated on the investigation progress.
If the courier confirms that the parcel is officially lost, we’re willing to consider a goodwill gesture to help ease the situation — even though the issue did not arise from our end.
We appreciate your patience and understanding, and we’ll continue to support you throughout the process.

We accept returns within 7 days of receiving your order, provided the items are unused, unwashed, and in their original packaging. Certain items, such as clearance, personalized, or gift items, may not be eligible for return.
To request a return, please contact our customer service with your order number and reason for return. Our team will assist you with the next steps.

We’re truly sorry for the inconvenience. If you receive a defective or damaged item, please contact our customer service team within 7 days of receiving your order. Kindly provide your order number, a description of the issue, and clear photos of the defect.
We will review the case and assist you with the next steps as soon as possible.

You can find detailed product descriptions, materials, sizes, and care instructions by scrolling down on each product page. All key information is listed under the "Description" section.

Yes, we do! For bulk or wholesale enquiries, please contact us directly for more information. Our team will be happy to assist you.